Cleantie does not charge an extra fee for pick-up and delivery, but it varies based on things like your location and minimum order. You'll always know how much before selecting the service.

It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your garments, e.g., do you have a concierge or not. In the case of a concierge, you can leave your laundry, in the provided garment bag, with the concierge and we will pickup & deliver your fresh clean laundry. If you do not have a concierge, you can leave us a key to access your building and pickup & deliver your laundry from in front of your apartment or Garage.

Use Your Account profile tab on our app to make changes at any time, or send a special request with your pickup request. All the key information in your profile will enable us to accurately and professionally process your service orders. Preferences can also be modified at anytime. You may use the App chat function to receive instant responses in real time.

Just go into the “Payments” section, tap on “Add Payment Method”. From there, you will have to go through some extra verification, but once set up, payments will be processed after your order is processed. We use your card on file for all transactions. Cleantie applies all security standards and uses Clover to deliver secure and reliable payment solutions that make the customer experience convenient and dependable. First Data Clover Security secure services is powerful payment card security that combines the flexibility of software- or hardware-based encryption with random-number tokenization to protect customers from the consequences of a payment card data breach. Cleantie does not share your credit card information with anyone. You can view our privacy policy. Alternatively, you may logon to your app account and pay your outstanding invoices using our secure online services. Or delete your card on file.

If, in a rare instance, you find a damaged item in your order, please call our customer service as soon as possible. If it is determined that we are responsible for the damage to your garment, will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.

Should there be an issue with your service, call the store immediately and they will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.